Refund Policy

1. Satisfaction Guarantee

SklnsMonkrey offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, spoiled, or otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product spoilage
• General Dissatisfaction: If you are unhappy with a product for any reason

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 48 hours of delivery for quality issues, missing items, or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

We do not typically require you to return perishable items. For non-perishable products, we may request that you return the item before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.

5. Refund Methods

Refunds will be issued using the original payment method whenever possible:

• Credit Card Payments: Refunds will be credited back to the original credit card used for purchase.
• PayPal Payments: Refunds will be processed through PayPal.
• Other Payment Methods: For other payment methods, we will work with you to determine the most appropriate refund option.

Please note that while we process refunds immediately, it may take 5-10 business days for the refund to appear on your account statement, depending on your financial institution.

6. Store Credits and Gift Cards

In some cases, we may offer store credit or gift cards instead of a monetary refund:

• For purchases made using a gift card, refunds will be issued as store credit.
• If you prefer store credit over a monetary refund, we often provide a bonus amount as an incentive.
• Store credits and gift cards are valid for one year from the date of issue.

7. Non-Refundable Items

The following items and services are generally non-refundable:

• Digital products, including downloadable guides and e-books, once the download has started.
• Personalized or custom-made products, unless there is a defect or quality issue.
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
• Shipping and handling charges, unless the return is due to our error.

However, we evaluate each situation on a case-by-case basis and strive to find a fair solution.

8. Subscription Cancellations

For subscription-based services:

• You may cancel your subscription at any time by logging into your account or contacting customer service.
• Cancellations must be made at least 48 hours before your next scheduled delivery to prevent billing for that delivery.
• Prorated refunds for unused portions of prepaid subscriptions may be issued at our discretion.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at: